Turning in your keys after hours
We know how it is. Sometimes you are running late or just cannot make it to the office in time to turn in your keys as you move out. No worries! We have a lockbox located next to our front door at our offices. In case you haven't ever visited our office, we have placed a map below to help you find your way here. Our street address is 211 Crystal Grove Blvd. Lutz, FL 33548. Sometimes, the GPS systems on peoples' phones have become confused about our exact location (due to the way addresses in our office park are organized) but we will get you here. We are at the back Left, NorthWest corner of the park. You will see our sign posted to the wall in front of the office. Here's a photo of our building:
In the (mildly) funny video above, we show you where the lockbox is located and the basic steps you need to take to ensure we receive your keys.
- Place all keys, fobs, swipe cards and garage door openers in an envelope so they stay together.
- Write your name, the address of the home you rented from us and your contact information on the envelope.
- We recommend you take a photo of the items you are turning in so you have a record of everything you are leaving us. Any missing items are subject to replacement costs so please be sure to securely package your keys.
- Once we receive your envelope, we will send you a notice of receipt of the items.
As shown in the photo, we have handicap parking in front of our office and a ramp to ensure easy access to the lockbox. Our offices are open Monday through Thursday from 9:00 am to 5:00 pm and on Fridays from 9:00 am to 4:30 pm. To ensure the best experience, please call ahead and make an appointment before visiting the office as we want each person to receive the assistance they need in a prompt and efficient manner. Our phone number is 813-908-8555. If you wish to speak directly to our receptionist, please press '0' or select the individual you wish to speak with by listening to the menu. If you have any questions, please feel free to send us a message using the chat box in the bottom right corner of this page (Look for the envelope icon).