How do you coordinate maintenance requests?

Tenants use our convenient Resident’s Portal to report all non-emergency maintenance items. We promptly respond to maintenance requests and monitor an emergency maintenance line for urgent after business hours requests.   Before we send a service professional to the home, we question the tenant to determine the nature of the problem and perform basic troubleshooting techniques to ensure professional repairs are necessary. We will spend your money wisely and not send out a maintenance professional until we have determined that an actionable problem exists. Here are some commonly mis-diagnosed faults that are easily corrected by the tenant

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